Terms and Conditions

Effective January 1, 2026

J&L Santa Cruz Concrete & Masonry, santacruzconcreteandmasonry.com, hi@santacruzconcreteandmasonry.com

Agreeing to these terms

These terms cover your use of the J&L Santa Cruz Concrete & Masonry website and any estimate, scheduling or work you arrange with us through it. By using the site or booking work with us, you agree to them. If you don't agree, please don't use the site.

When we do a job for you, the written estimate or agreement for that job sets out the specific work, price and schedule. If anything in that document differs from these terms, the job document wins for that job.

What we do

We're a masonry contractor in Santa Cruz, CA, and we do concrete and masonry work for homes in Santa Cruz and the cities around it. That includes foundation repair, chimney and brick repair, tuckpointing, retaining walls, pavers, walkways, stone and veneer work and related jobs. You can read more about our crew on the about page and see our services from the home page.

What you read on this site is general information about the trade. It isn't advice for your particular house, because masonry work depends on conditions we can only judge in person, and sometimes only once a wall or slab is opened up.

Estimates and pricing

We give free estimates at your property, with no pressure to book. An estimate is our best price for the work we can see and describe at the time, based on what you've told us and what we find on site.

If we open up the work and find something neither of us could see before, such as hidden damage, rotted framing behind veneer, soft soil or failed footings, we'll stop, show you and explain the options before going further. We won't do extra work that changes the price without your approval.

Estimates are good for the period written on them. After that, material costs and our schedule may have changed, so we may need to update the price.

Scheduling and cancellation

We set a start date with you once you accept the estimate. Masonry and concrete work depends on the weather, because rain and cold affect how mortar and concrete cure, so we may move a date to protect the work. We'll tell you as early as we can when that happens.

If you need to cancel or reschedule, please let us know as soon as possible. If we've already ordered special materials or started work, you may owe for those materials and the work done up to that point, as set out in your job agreement. Any cancellation rights you have under California law still apply.

Payment

Your job agreement states the payment amounts, when each payment is due and the payment methods we accept. Please pay by the dates in that agreement.

If a payment is late, we may pause work until it's settled, and we may use the remedies California law allows a contractor to collect what's owed. We'd much rather talk it through, so call us if something has come up.

Warranty and what this site doesn't promise

Any warranty on our work is the one written into your job agreement, and it covers only what that agreement says. Product warranties on materials such as pavers, block, stone or fireplace units come from their makers, and we'll pass along the paperwork we receive.

This website is provided as is. We try to keep it accurate and current, but we don't promise that every page is complete, error free or always available. Photos and examples show past or typical work and aren't a promise of how your job will look.

Limits on our liability

To the extent California law allows, we aren't responsible for indirect or consequential losses from using this website, or from relying on general information on it, such as lost time or decisions made without an on-site estimate.

Our responsibility for a job is set by the job agreement and by California law. Nothing in these terms limits any right you have that the law doesn't allow a contractor to take away.

If we disagree

If you're unhappy with something, tell us first, because most problems get fixed fastest when we come back out and look at them together. Reach us by phone at (831) 201-6259 or through our contact page.

If we can't settle it between us, either of us may take the matter to a court with authority in Santa Cruz County, unless your job agreement names another way to resolve it.

California law applies

These terms and any work we do for you are governed by the laws of the State of California.

Changes to these terms

We may update these terms from time to time, and the version on this page is the one in effect. Changes don't alter the terms of a job agreement you've already signed.

If you have a question about any of this, the quickest way to ask is through our contact page or by calling (831) 201-6259.