Privacy Policy

Effective January 1, 2026

J&L Santa Cruz Concrete & Masonry, santacruzconcreteandmasonry.com, hi@santacruzconcreteandmasonry.com

Who this policy covers

This policy explains what J&L Santa Cruz Concrete & Masonry collects when you use our website, what we do with it and what choices you have. We're a masonry contractor in Santa Cruz, CA, and this site exists so homeowners can learn about our work and reach us for an estimate.

It applies to every page of our site, starting with the home page, and to the information you send us through it. When you call us at (831) 201-6259 or talk with our crew at your property, we treat what you share the same way.

What we collect when you contact us

When you fill out our contact form or email us, we collect what you choose to give us. That's usually your name, phone number, email address, the address of the property and a description of the job, plus any photos you send.

Our contact form runs on a third-party form service, so what you type goes to that service first and then to us. That provider handles your information under its own privacy terms.

We don't ask for payment card numbers, Social Security numbers or other sensitive details through the website, and we ask that you don't send them that way.

What we collect automatically

Like most websites, ours can record basic technical details when you visit, such as your browser type, device, the pages you view, how you got to the site and a rough location based on your internet connection. We use this to see which pages are useful and to fix things that aren't working.

We may use analytics tools and cookies to gather this. Cookies are small files your browser stores so a site can remember a visit. You can block or delete cookies in your browser settings, and the site will still work for reading pages and sending the form.

How we use your information

We use what you send us to answer your question, set up an estimate at your property, plan and carry out the work, and follow up on the job afterward. We may also use it to keep basic records for billing, taxes and warranty questions.

We don't sell your personal information, and we don't share it with other businesses for their own marketing. We share it only with the service providers that help us run the site and the business, when the law requires it, or to protect our rights or someone's safety.

How long we keep it

We keep information about you only as long as we need it for the reason you gave it to us. If you asked a question and didn't book a job, we usually don't keep your details long after we've answered.

If we did work at your house, we keep job records longer, because they matter for billing, tax rules and any question that comes up about the work later. When we no longer need the records, we delete or destroy them.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We'll do that unless we need to keep something for a legal or business reason, and we'll tell you if that's the case.

Depending on where you live, including California, the law may give you more rights over your information, and we'll honor the ones that apply to you. We won't treat you differently for asking.

If you'd rather we stop contacting you, just say so and we'll stop, apart from messages about a job that's already underway.

Children's privacy

Our site is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Keeping your information safe

We take reasonable steps to protect what you send us, and we limit who can see it to the people who need it to do the job. No website or email system is completely secure, though, so we can't promise that information sent over the internet will never be intercepted.

Changes to this policy

We may update this policy when our site or the way we work changes. The current version will always be on this page, and using the site after a change means the updated policy applies.

Questions or privacy concerns

If you have a question about your information or want to make a request, reach us through our contact page or call (831) 201-6259. We're available Mon–Fri: 8 AM–11 PM, Sat–Sun: 7 AM–11 PM, and you can expect a reply within 1 business day.

To learn more about who we are and how we work, visit our About page.